Terms and Conditions of Sale

NAUTIC LOISIRS MEDITERRANEE and its subsidiaries: WGP NLM LES ISSAMBRES ; NLM WATER GLISS PASSION LA NARTELLE ; WGP PRE CLAOU

1. General provisions

Unless otherwise stipulated by contract, all orders for services placed with us and all contracts we handle are governed by these Terms and Conditions of Sale. They apply to all services, benefits and product sales provided by our companies.

Only bookings paid for on our website will be taken into account for the organisation and delivery of the event on the agreed date and at the agreed location.

The services agreed for the event are detailed in the booking summary received by email once payment has been made online.

2. Payment terms

Payments are made by bank card only and must be made in full.

Certain activities require manual approval by NAUTIC LOISIRS MEDITERRANEE or its subsidiaries. In that case, and in that case only, payment will not take effect until the service has been approved by us. Once the booking has been approved, the customer then receives a confirmation email. Should NAUTIC LOISIRS MEDITERRANEE or one of its subsidiaries decline the service, the full amount is credited back to the card used for the transaction.

3. Insurance

NAUTIC LOISIRS MEDITERRANEE holds public liability insurance under policy number AXA 0000010801025704.

The subsidiary WGP NLM LES ISSAMBRES holds public liability insurance under policy number GENERALI AU208608.

The subsidiary NLM WATER GLISS PASSION LA NARTELLE holds public liability insurance under policy number GENERALI AT842580.

The subsidiary WGP PRE CLAOU holds public liability insurance under policy number GENERALI AU415252.

4. Cancellation terms

In accordance with Article L 121-20-4 of the French Consumer Code (Code de la consommation), tickets for parks, cinemas, ski passes and other tickets (shows, events, concerts, theatre, etc.) are not subject to a right of withdrawal. A ticket cannot be refunded, even if lost or stolen, nor taken back or exchanged, except in the event of an exceptional closure and a decision by the organiser to refund tickets, OR where a pack sérénité has been purchased, for those products that offer one.

Please note that certain experiences, attractions, entertainment and ancillary facilities may only be available during certain seasons or under certain weather conditions, or may be closed, modified, delayed, unavailable or withdrawn without notice and without giving rise to any refund.

If the customer cancels, no refund is possible, unless the customer has selected a pack sérénité and has sent an email to contact@waterglisse.com before the time and day of the activity, in order to obtain a full refund of the service. Pack sérénité options are not available for all products. The refund covers only the activity linked to the cover purchased.

It is nevertheless possible, subject to availability and provided that a minimum of 48 hours’ notice is given before the event, to postpone to a later date agreed by both parties (with the exception of water activities that include catering).

In the event of bad weather, NAUTIC LOISIRS MEDITERRANEE and its subsidiaries are the sole judges of whether or not a service can be delivered.

• If the weather conditions do not prevent the service from being delivered safely, the service will not give rise to a refund, unless the customer has selected a pack sérénité and has sent an email to contact@waterglisse.com before the time and day of the activity, in order to obtain a full refund of the service. Pack sérénité options are not available for all products. The refund covers only the activity linked to the cover purchased.
• If the weather conditions prove dangerous for carrying out the activities, NAUTIC LOISIRS MEDITERRANEE or its subsidiaries undertake to offer two alternative time slots. Should the customer decline them, the service will not give rise to a refund, unless the customer has selected a pack sérénité and has sent an email to contact@waterglisse.com before the time and day of the activity, in order to obtain a full refund of the service. Pack sérénité options are not available for all products. The refund covers only the activity linked to the cover purchased.
• Where delivery is impossible due to force majeure, no refund may be applied.

5. Disputes

Consumer mediation

Any complaint must first be addressed to the customer service department of NAUTIC LOISIRS MEDITERRANEE or of the subsidiary concerned, by email to contact@waterglisse.com. In the event of an unfavourable reply, or of no reply within 60 days of the written complaint being sent, the consumer may refer the matter free of charge to the consumer mediator with jurisdiction over the professional:

Médiation Tourisme et Voyage – MTV
CS 30958 – 75383 Paris Cedex 08 – France
www.mtv.travel

The procedure for referring a matter to the mediator is available at www.mtv.travel.

Competent jurisdiction

Any dispute relating to our services shall, failing an amicable settlement, fall within the exclusive jurisdiction of the competent Commercial Court (Tribunal de Commerce), or Administrative Court in the case of public authorities.